Create your perfect
pair of glasses

PD refers to the pupillary distance - the space between the centers of your pupils. This number tells the lab where to put the optical centre for your glasses.

Ask your Optometrist to note this on your prescription, or measure your PD by following these instructions provided when checking out.

You can provide your prescription in three ways:

1. Upload a soft copy of your script;
2. Import a soft copy from your existing OPSM account; or
3. Input a new prescription within your OPSM account

After checking out, you will have an additional five days to upload a valid prescription. After this time, the order will be cancelled and refunded.

A valid prescription should contain:

1. Issue date and expiry date
2. Practitioner name
3. Practice name and location
4. Prescription details
5. Whether the prescription is for spectacles or contact lenses

Contact Lens and Glasses prescriptions are not the same and cannot be used interchangeably.
If your existing prescription has expired, or you need a new prescription, please book an eye test at your nearest OPSM store.

You can configure your progressive vision prescription glasses online or visit your nearest OPSM store, where our frame and lens expert will be able to assist you.

Our lens panel is designed to guide and educate you through the process of purchasing the right pair of Prescription Glasses for your lifestyle and needs.

It's important to us that you feel confident through the process. If you need additional assistance whilst placing an order, you can contact Customer Care on 1800 626 300 (Australia) or 0800 444 539 (New Zealand).

It all depends on the combination of your prescription and the frames you've chosen. We recommend High Index and Ultra High Index lenses for stronger prescriptions.

In some cases, the lens and frame combination will not be possible to manufacture. In the event that we cannot manufacture your Prescription Glasses, we will notify you as soon as possible.

If you would like extra assitance whilst purchasing, we recommend reaching out to one of our helpful Customer Care agents on 1800 626 300 (Australia) or 0800 444 539 (New Zealand), or visit one of our stores.

In some cases, the lens and frame combination will not be possible to manufacture.

If you would like further assistance, we recommend reaching out to one of our helpful Customer Care agents, or visiting one of our friendly frame fitting specialists in-store.

OPSM offers lifetime complimentary fitting and adjustments, available in all our stores.

To ensure that we can serve you in the right way, please bring a copy of your proof of purchase with you and we’ll be happy to provide you with in-store assistance.

To help you feel confident when purchasing your Prescription Glasses, we offer complimentary fitting and adjustments in-store.

Should you decide they are not quite right for you, return them within 30 days of purchase and we'll give you your money back*. Simply bring your Shipping Confirmation Email into store, or use the pre-paid shipping label to return the item via post.