SERVICE
GUARANTEE

Your satisfaction is our mission

We are committed to giving you the best service and products we can, so we back them with some solid assurances to make sure your OPSM experience always meets or exceeds your expectations.

We are confident that you will love the frames you select at the time of purchase. However, if you find you would prefer a different pair, you may be eligible to return your purchase if it meets the criteria under our Change of Mind Returns Policy. For more information, please refer to our returns policy here.

Because our friendly frame fitting specialists want your glasses to be comfortable, fit your face perfectly and look great, complimentary fitting and adjusting is available in all our stores, covering both prescription glasses and sunglasses. We call this our Perfect Fit Promise.

Sunglasses can also make a great gift, but we know it can sometimes be difficult choosing a style for someone else. That’s never a problem when you shop at OPSM as our Confidence Guarantee and Perfect Fit Promise apply to gifts as well as personal purchases.

Just let the gift receiver know they can visit any OPSM store for complimentary fitting and adjustment or, if they prefer, within 30 days of purchase we can exchange for a style that suits them better**.

We also have Eye Ruler 2, a unique 3-part process that makes choosing and fitting glasses easier. The resulting fit is clearer and better than anything we've used before. Take a look at the Eye Ruler 2 experience for yourself.

Love your glasses or sunglasses a little too much and they’ll probably need some extra care and attention in time. Drop in to any OPSM store as often as you like and we’ll be happy to give your glasses a complimentary clean and make any necessary adjustments to their comfort and fit.
OPSM products are guaranteed for a period of twenty-four months from the date of purchase against all manufacturing defects.

We do everything we can to make sure you’re happy with your new glasses.

Manufacturing Warranty for items purchased in store & online at OPSM

The applicable consumer laws in Australia and New Zealand protect consumers by giving them certain guaranteed rights when they buy goods and services. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law or the New Zealand Consumer Law. You are entitled to a replacement or refund for a major or substantial failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major or substantial failure.

If your Frame, Sunglass or Lens purchase is deemed by us to be defective within 24 months of date of purchase, bring it back to an OPSM store in the original country of purchase along with proof of purchase, and we will replace them or give you a refund at your request. We reserve the right to refuse to provide a refund or replacement if the problem has, for instance, arisen because the product was misused by the customer.

Unfortunately, we don't offer repair services or spare parts. Customers must present to an OPSM store in the country of purchase to process in-store all returns, exchanges and any warranty claims.

OPSM products are guaranteed for a period of twenty-four months from the date of purchase against all manufacturing defects. This warranty does not cover; scratches on lenses, defects caused by accident, abuse, neglect, shock, improper use, or storage of the product; unauthorised modifications or repairs; normal wear and tear including loss of screws. Please note this warranty is in addition to the other rights and remedies you have under the applicable laws.

Supplier guarantee and returns policy

† FOR PURCHASERS IN AUSTRALIA Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Refunds will be given by refunding payments onto your credit or debit card, or if that is not possible, by cheque. No refunds will be given for purchases of gift cards.

FOR PURCHASERS IN AUSTRALIA AND NEW ZEALAND The benefits given to you under our express warranties below are in addition to other rights and remedies you have under the Australian Consumer Law, the Consumer Guarantee Act (NZ) and other applicable laws.

Our express warranty is provided by:

Luxottica Retail Australia Pty Ltd (ACN 000 025 758) or Luxottica Retail New Zealand Limited (NZCN 636829) for purchases in New Zealand

Level 34-36, 1 Denison Street North Sydney NSW 2060 T. 1800 626 300. customercare@opsm.com.au