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At OPSM, your satisfaction is guaranteed. If you are not satisfied with our service please contact our Customer Care Centre.

OUR CONTACT LENS GUARANTEE*

At OPSM, we offer four weeks free exchange for disposable contact lenses.

If your practitioner recommends an alteration to your prescription within 4 weeks of purchase, we'll exchange the lenses you have remaining for the new lenses. If the cost of the new lenses is less than the old lenses, we will refund the difference. If the cost of the new lenses is more we will provide a full refund so you can place a new order. View terms and conditions here.

*in addition to statutory warranties

24 MONTHS MANUFACTURERS WARRANTY

OPSM will replace a lens which is defective or torn on opening due to the fault of the manufacturer within 24 months from the date of purchase.

Please ensure that the faulty lens is kept in solution, DO NOT DISPOSE THE LENS. The contact lens must be returned to OPSM within 12 months from the date of purchase in order for a replacement lens to be received. Please contact us before returning any product. View warranty here.

OPSM offers free delivery and returns for all online orders within New Zealand. Delivery is normally 1-2 business days unless otherwise stated at cart. We deliver between Monday and Friday, 9am to 5pm. For more information about deliveries, click here.

Additionally, OPSM now offers the option to collect your online order in store for free at your preferred location. You can also now buy online and return your order in store. However, please check the store locator to ensure that your local OPSM accepts returns in store.

Please note we are experiencing delivery delays for some Johnson & Johnson and Coopervision contact lenses. If your order has not arrived within 9-11 business days, please contact customer care.

A prepaid returns shipping label and returns form are included with all OPSM online orders. Once you have contacted us, simply fill out the returns form, repack the item(s) in the original packaging, and post. For more information about returns, click here.

Legal disclaimer:
Delivery times are subject to stock availability. All deliveries require a signature on receipt, unless otherwise specified during checkout. Deliveries left at the door are at the customers' own liability.